Vikram Reddy Karety
Lead Technical Architect at Octigo Solutions. Vikram leads the applied AI research behind Octigo's proprietary platform tooling: agent fleets, native apps, and solutions that take the Now Platform beyond what ships in the box.
Solutions the platform doesn't ship with
Original engineering built on top of ServiceNow and developed as Octigo intellectual property: agent fleets, native apps, and developer tooling, all researched, designed, and built end to end.
Applied AI Research
Ongoing research into AI agents for enterprise platforms. The resulting tooling is part of Octigo's intellectual property, researched, designed, and built end to end by Vikram.
ServiceNow MCP Fleet
875+ Model Context Protocol tools that let AI agents operate ServiceNow safely: CMDB class modeling, CSM, GRC, ACL analysis, and compliance scanning. Every write is analyze-first and fully audited.
Native iOS App
A native iOS experience for the Now Platform, designed and shipped end to end: from API layer to App Store build.
Glide & Generate
A ServiceNow + AI engineering blog with 40+ deep dives on GlideScript, platform internals, CMDB design, and AI-assisted development.
Read the blogAutonomous Browser Agent
An AI agent that drives the ServiceNow UI itself: regression checks, admin tasks, and guided walkthroughs, bring-your-own-key and instance-safe.
Community Contributions
Published articles on CMDB and Event Management plus daily answers across the CMDB, UI Builder, ITOM, FSM, and workspace forums.
Community profileServiceNow programs across telecom, gaming, energy, healthcare, and utilities: platform architecture, CMDB and CSDM design, ITOM, integrations, and AI enablement.
Writing and community
Work with Vikram
Architecture reviews, CMDB and CSDM programs, AI enablement on the Now Platform, or something the platform can't do yet.