Octigo is an Official ServiceNow Partner. Our certified architects, developers, and admins deliver outcomes across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and the AI-powered Now Assist suite.
From greenfield implementations to platform health, integrations, and AI enablement, we help enterprises turn the Now Platform into the operating system for their business: consolidating tools, automating manual work, and shipping workflows that actually stick. Every engagement is staffed by senior people who own the outcome, from the first discovery call to long after go-live.
One team, the full surface area. We staff senior practitioners across each product line, with cross-functional architects who design integrations between them.
Incident, problem, change, request, and knowledge, re-engineered for AI-assisted resolution and self-service.
Discovery, Service Mapping, Event Management, Cloud Observability, and AIOps for proactive operations.
Connected customer workflows from case to resolution, with Field Service and Customer Service Portal.
Employee Center, lifecycle events, case management, and HR knowledge for the modern workforce.
SIR, VR, and Threat Intelligence with SIEM/EDR integrations and orchestrated response playbooks.
Integrated Risk Management, policy and compliance, audit, vendor risk, and continuous monitoring.
Now Assist for ITSM, CSM, HRSD, and Creator, with text-to-code, summarization, and AI agents on the platform.
Low-code apps, Service Portal, UI Builder, Flow Designer, and pro-code extensions for unique workflows.
Hands-on work across implementations, SaaS integrations, and custom apps, from core ITSM rollouts to license-optimization tools shipped on the Now Platform.
A scoped ServiceNow app that syncs the full Zoom license inventory through the Zoom API, surfaces inactive and underused seats, and automates reclamation, turning unmanaged SaaS spend into a governed, auditable workflow.
Pulls Lucid seat assignments into ServiceNow, reconciles them against HR and identity data, and flags reclaimable licenses, with a self-service request flow for new access.
An executive license-position dashboard that reconciles Microsoft 365 entitlements against SAM Pro consumption, exposing true license position, optimization opportunities, and renewal risk in a single view.
Dozens of custom connectors and IntegrationHub spokes linking ServiceNow to SaaS platforms, identity providers, and data sources, engineered for reliability, retries, and clean error handling.
Reference builds we've stood up end-to-end.
Incident, Problem, Change, Request, and Knowledge with self-service catalogs.
Case management and a branded Customer Service Portal.
Employee Center, lifecycle events, and HR case management.
Publisher packs, license reconciliation, and reclamation.
Asset lifecycle, stockrooms, and CMDB alignment.
Whether you're standing up a fresh instance or modernizing a decade-old one, we shape the engagement to the work.
Fixed-scope deployments for organizations standing up a Now Platform practice, from instance setup through hypercare.
Family-release upgrades, plugin remediation, technical debt reduction, and out-of-the-box realignment.
Ongoing platform health, admin coverage, enhancement backlog, and SLA-driven support across instances.
Roadmap workshops, capability assessments, license rationalization, and platform governance.
Numbers we measure ourselves on, across recent ServiceNow engagements.
Whether it's a fresh implementation, an upgrade, or ongoing managed services, we'd love to hear about it.
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